Question:
Why can't I receive faxes with more than 30 pages?
Problem:
In RightFax, you are not able to receive
faxes over 30 pages in lenght. How do you configure RightFax to receive
faxes that are longer than 30 pages.
Answer:
If you are using a Brooktrout TR1034 fax
board, edit the BTCall.cfg file, which is found in the
...\RightFax\DocTransport\Brooktrout\ folder. The BTCall.cfg file
contains a parameter called "max_pagelist," which specifies the maximum
number of pages allowed for storing results during a call. By default,
the value of this parameter is "30," which limits faxes to thirty pages.
To allow reception of faxes containing more than 30 pages, complete the following steps:
- Stop the DocTransport Module (service)
- Edit the BTCall.cfg file. Change the value of max_pagelist to 1024. Save your changes
- Restart the DocTransport module
Contact the RightFax Experts for your support related issues
