Friday, December 21, 2012

RightFax December 2012 Newsletter

DECEMBER 2012
webinar


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Our company is expanding! In order to accommodate our growth, we have moved into a larger office this past weekend. All our phone numbers remain the same. We are excited to start the new year in our new space! Please make note of our new address:
228 East 45th St
4th floor South
New York, NY 10017


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Can you easily find your important business documents?
Like most people looking for documents, you would have to rummage through countless folders, wasting precious time and manpower. According to the Wall Street Journal, the average executive spends more than 6 weeks a year searching for misplaced business documents! By implementing a document capture solution such as OpenText Alchemy, you can save hundreds of hours that would otherwise be spent searching documents. Alchemy is a document imaging and document managing system, allowing you to store documents digitally. You then search through your repository, retrieving any business critical files. Alchemy captures and imports documents from sources like MFPs, desktop applications,fax machines and even your RightFax server (which on its own does not have document capture capabilities). For further information about Alchemy, please, click here
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Some organizations do not have a VoIP set-up, but still require some sort of fax solution. You can leverage all the benefits and costs advantages of FoIP (fax over IP), without a VoIP infrastructure, by using a fax gateway such as our Dialogic Media Gateways (DMG). A fax gateway allows for scalability and flexibility by giving you the control whether or not you want to integrate into your current or future network infrastructure. This may be relevant if you are planning on upgrading your existing fax server or purchasing a new fax server and/or planning a VoIP implementation in the future. You still can get the benefits of using your legacy RightFax software by leveraging it with the DMG. To learn more, please click here

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How would you like to send faxes, for free? Following the conference held in Orlando, FL in November, OpenText introduces a special offer, a 1 year free access to the RightFax Internet Connector. Register your fax numbers and start sending faxes for free to other registered RightFax servers, anywhere in the world, without using your phone lines. Sign up now, as the offer is only available until February 14. If you would like to learn about this and other promos, such as free SecureDocs transfer and 50% off select modules, please download the PDF. Our other promotions from the November Newsletter are still available until December 31st, like saving big on upgrading your RightFax software to the latest version.

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techtips
RightFax FaxUtil - Administrator receive "Access Denied"
Summary:
When logging in to FaxUtil with an administrator account, you are able to view the list of faxes in other users' folders, but receive an "Access Denied" error message when you attempt to view open any of the faxes. If you are a delegate of this user, please request that the delegator grant you this permission.
Solution:
  1. Log on to Enterprise Fax Manager using another administrator account.
  2. Edit the user account that is having this problem.
  3. On the Permissions tab, place a check mark in the 'Administrator can bypass privacy restrictions' checkbox.
The Administrator can bypass privacy restrictions option gives users that have the Administrative Access option selected the additional ability to view faxes in other users' mailboxes. Only an administrator that has this permission enabled can grant this permission to other users.
Warning: If you uncheck the Administrator can bypass privacy restrictions checkbox on all administrator accounts, you will lose the ability to enable this option in any user account. For this reason, you should always ensure there is at least one account with this option enabled. If you have disabled this option on all user accounts you can no longer enable this setting for any users, please contact your rep for assistance.
For those companies whose RightFax system is mission critical to their business, you may consider our new plan offering. The Advantage Premium Support Plan (APS) provides a higher level of support than offered in our OpenText ASP Standard Support Plan. The APS plan includes unlimited web, phone and email support as well as some enhancements such proactive monitoring of your system and no charge e-health check. To learn more about the Advantage Premium Support Plan, please download the PDF.
If you have yet to renew your RightFax support, please act soon to prevent incurring any late charges. As of December 1st, OpenText is imposing a 3% late fee for every month your support remains expired. That is 3% of the support plan price, which cannot be waived. Renew your support today, and make sure to take advantage of the promos mentioned in this and the November Newsletter. Contact your sales rep for assistance.

The comprehensive e-health check is one of our service offerings that reviews the performance of your RightFax implementation. Our technical team will review over 20 different aspects of your fax server to insure optimal performance and review possible issues. A detailed report with screenshots and summary of recommended actions is also included. Please contact your sales rep for more information.
Advantage Certified Services:
Our services include:
>> Installation & Configuration
>> Application Integration
>> FoIP Deployments & Upgrades
>> TDM to FoIP Conversions
>> System Expansions
>> New Build & Data Migration
>> Production System Monitoring
>> System Health Checks
>> System Assessments
>> System Usage Analysis


Advantage Support Offering:
Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team.
Our plan types include:
>> Standard Support
>> Standard Support
>> 24x7x365 Extended Support
>> Premier Basic
>> Premier Support
>> Advanced Enterprise
>> Gold Support
>> Silver Support
>> Platinum Support
>> Advanced Replacement
>> Custom contracts are also available

Phone: (212) 717-7700  | Email: info@atechnologies.com  |  www.atechnologies.com